This document explains how to install, register, update, reinstall, and troubleshoot the Acronis Backup Agent for Windows and Linux systems.

1. Install Acronis Backup Agent on Windows

Procedure

1. Log in to the Acronis Cyber Protect Cloud console.
2. Navigate to Devices.
3. Click Add > Windows.
4. Download the Windows Backup Agent installer.
5. Copy the installer to the target Windows server.
6. Run the installer with administrative privileges.
7. Accept the license agreement and complete the installation.
   
8. Register the server to the Acronis console using the Registration Info.
9. The agent will automatically register with the Acronis console if the installer is linked to your tenant.

2. Install Acronis Backup Agent on Linux

Procedure

1. Log in to the Acronis Cyber Protect Cloud console.
2. Navigate to Devices.
3. Select Add > Linux.
4. Download the Linux agent package or copy the installation command.
5. Transfer the installer to the target Linux server.
6. Install the package using the appropriate package manager.

RHEL/CentOS

sudo rpm -ivh BackupAgent.rpm

Ubuntu/Debian

sudo dpkg -i BackupAgent.deb

7. Complete the installation.
8. The server will automatically appear in the Acronis console after successful registration.

3. Register a Device in Acronis

Procedure

1. Log in to the Acronis console.
2. Navigate to Devices.
3. Select Add Device.
4. Download the appropriate Backup Agent.
5. Install the agent on the target machine.
6. After installation, the device automatically registers using the tenant credentials embedded in the installer.
7. Refresh the Devices page to confirm the system appears.

4. Remove a Device from Acronis

Procedure

1. Log in to the Acronis console.
2. Navigate to Devices.
3. Select the required device.
4. Click Actions > Delete or Remove.
5. Confirm the removal.
6. If the server is being decommissioned, uninstall the Backup Agent from the operating system.

5. Update the Acronis Agent

Procedure

1. Open the Acronis console.
2. Navigate to Devices.
3. Select the device requiring an update.
4. If an update is available, click Update Agent.
5. Wait for the update process to complete.
6. Confirm the agent status returns to Online.

6. Reinstall the Acronis Agent

Procedure

1. Uninstall the existing Acronis Backup Agent from the operating system.
2. Restart the server if required.
3. Download the latest Backup Agent from the Acronis console.
4. Run the installer.
5. Complete the installation.
6. Confirm the device registers successfully in the Acronis console.

7. Troubleshoot Acronis Agent Offline

Resolution

If a device shows as Offline in the Acronis console:

1. Verify the server is powered on.
2. Confirm internet connectivity.
3. Ensure the Acronis Managed Machine Service is running.
4. Restart the Acronis agent service.
5. Verify firewall or proxy settings are not blocking communication.
6. Check DNS resolution to Acronis cloud services.
7. If the issue persists, reinstall the Backup Agent.

8. Troubleshoot Device Not Appearing in Console

Resolution

If the device does not appear after installation:

1. Verify the installation completed successfully.
2. Confirm the correct tenant installer was used.
3. Ensure the server has outbound internet access.
4. Restart the Acronis agent service.
5. Check for firewall or proxy restrictions.
6. Wait a few minutes and refresh the Devices page.
7. If the device still does not appear, reinstall the agent using the latest installer.