There isn't a single official classification, but SMB cloud desktops are commonly grouped into 4 main types based on how they're deployed and managed:
| Type | Description | Best for |
|---|---|---|
| 1. DaaS (Desktop as a Service) | A cloud provider hosts and manages the virtual desktops. Businesses pay a monthly subscription per user. | Small businesses with limited IT staff. |
| 2. VDI (Virtual Desktop Infrastructure) | The business owns and manages the virtual desktop infrastructure, either on-premises or in a private cloud. | Medium-sized businesses with dedicated IT teams and greater control requirements. |
| 3. Hosted Shared Desktop (RDS/Terminal Services) | Multiple users share a single server while each has an individual session. Lower cost but less personalisation. | Call centres, customer support, and task-based workers. |
| 4. Hybrid Cloud Desktop | Combines on-premises desktops with cloud-hosted desktops, allowing workloads to be split between both environments. | Businesses transitioning to the cloud or with regulatory requirements. |
They can also be categorised by desktop persistence:
Persistent desktops
Each user has their own dedicated desktop.
Settings, applications, and files remain the same between sessions.
Suitable for knowledge workers, developers, and accountants.
Non-persistent desktops
Users receive a fresh desktop each time they log in.
Changes are discarded after logout unless saved elsewhere.
Easier to manage and ideal for shift workers, classrooms, or kiosks.
The most common types you'll encounter are:
Desktop as a Service (DaaS)
Virtual Desktop Infrastructure (VDI)
Hosted Shared Desktop (RDS)
Hybrid Cloud Desktop
For most small and medium-sized businesses, DaaS is the most popular option because it requires less infrastructure and management while offering predictable subscription pricing.