This KB article explains the different ways users can connect to a TSplus Cloud Server using:
TSplus Connect File (Windows executable)
HTML5 Web Portal (Browser-based access)
RemoteApp (Seamless application delivery)
These methods enable users to access remote desktops or specific applications hosted on a Windows server using TSplus Remote Access software.
Before proceeding, ensure the following:
A TSplus Server is installed and running on your cloud host (Windows Server OS).
The server has a public static IP address or domain name.
The server is properly licensed (or within the trial period).
Users have been created on the server (local or domain).
The necessary ports (e.g., 3389, 443, or 80) are open in the firewall and router.
TSplus Web Portal and Admin Console access are available.
The Connect File is a small, portable .exe
file that launches an RDP session with your saved configuration.
Login to the TSplus Admin Console:
Open AdminTool.exe
on the TSplus server.
Navigate to Web > Web Portal > Web Portal Preferences.
Customize Your Portal (Optional):
Add your organization name/logo.
Configure user access and published applications.
Generate Connect Client:
Go to Web > Web Portal > Web Portal Preferences.
Click on Client Generator.
Choose:
User Login (optional, embed user credentials)
Application (select RemoteApp or full desktop)
Connection Mode (standard RDP or RemoteApp)
Click Generate Client to download the .exe
file.
Distribute the Connect File:
Send to end-users via email or secure cloud storage.
Users run the file to directly connect to the cloud server.
✅ Pros:
Easy for non-technical users.
No software installation required.
Pre-configured and secure.
Users can log in from any device using just a browser — no client needed.
Open Browser:
On client device, open Chrome, Firefox, Edge, or Safari.
Go to:
Example:
Login to the TSplus Web Portal:
Enter your Username and Password (Windows credentials).
Choose Access Mode:
Select Remote Desktop or any published application.
Click to launch session inside the browser.
Use Session:
Session opens within a browser tab.
Seamless usage without additional software.
✅ Pros:
Platform-independent (works on Windows, macOS, Linux, Chromebook, iOS, Android).
Ideal for mobile access.
Fully encrypted (HTTPS with SSL certificate).
RemoteApp delivers only a specific application to the end-user desktop, not the full desktop environment.
Publish the Application:
In AdminTool:
Navigate to Applications > Publish Applications.
Click Add Application.
Browse and select the .exe
of the app.
Assign it to desired users or groups.
Assign Access in Web Portal:
Under Web > Web Applications, ensure the application is visible to the right users.
Generate RemoteApp Client (Optional):
Use the Client Generator as described above.
Choose RemoteApp mode.
Embed application or create a shortcut to auto-launch it.
Connect:
When users launch the Connect File or access via HTML5, they will only see and use that application in a window — as if it were running locally.
✅ Pros:
Lightweight and fast.
Better user experience and security (no access to full desktop).
Always use HTTPS with a valid SSL certificate.
Create limited-access user accounts on the server.
Use strong passwords and enable multi-factor authentication (if available).
Keep TSplus and Windows Server updated.
Optionally restrict RDP and open only required TSplus ports (like 443).
Issue | Solution |
---|---|
Cannot access web portal | Check firewall rules, DNS, and that Web Server is running (AdminTool > Web Server). |
Connect file not launching | Ensure the file is not blocked by antivirus or firewall. Right-click → Properties → Unblock. |
Application not launching | Verify app path, user permissions, and licensing. |
SSL certificate error | Import a valid SSL certificate in AdminTool > Web > SSL Certificate Management. |
TSplus offers flexible ways to connect to your cloud-hosted applications or desktop environment. Whether through a one-click Connect File, a browser-based HTML5 session, or seamless RemoteApp delivery, TSplus makes it simple to manage and scale remote access.
If you need help configuring your TSplus server or have specific issues, contact your administrator or visit the TSplus Support Portal.